Frequently Asked Questions
Elphin Serviced Apartments
As we welcome you back to our hotel, we are committed to providing you with a safe environment that aligns with expert protocols. We are redefining our cleaning & safety standards and we will be actively monitoring and evolving our solutions to ensure we have a continued focus on the health and safety of our guests and associates. All aspects of our business with be addressed, from public spaces to guest rooms.
Please see the link below to see further actions https://elphinservicedapartments.com.au/covid-19/
Do you have a restaurant or offer room service?
We do not offer an onsite restaurant or room service however all guests staying with us receive 10% off meals when they show their room key. Options include Boatyard Restaurant (closed Sunday & Monday), Gunners Arms Tavern (closed Sunday & Monday) & Clarendon Arms Pub (closed Monday & Tuesday).
What time is check-in?
Check-in is from 2.00pm, If you require to check-in earlier please call our friendly team to organise. Early check-in are subject to availability.
What time is check-out?
Check-out is from 10.00am.
Do we accept cash payments?
Yes we do accept cash payments but will require you to leave a $200 cash deposit at reception which will be returned on check-out.
What card types do we accept?
Mastercard, Visa & AMEX, these cards are available at a 1.3% surcharge for all transactions. We do not charge a surcharge on debit cards.
Is smoking allowed?
Outside in designated areas.
Can I park onsite?
Yes we have free ample parking for our guests.
Can I check-in later than 10:00pm?
Yes we have late check in available . Please make sure you call our friendly team to let us know you will be arriving late and we will provide you with our late check-in procedure.
Do you have baths?
There are no baths available in our room types.
Are there kitchens in the rooms?
All rooms have a mini fridge, electrical appliances, key utensils, crockery and cutlery.
Do you have elevators?
There is no elevators on site, if you require a room on the ground floor please let us know at the time of your booking.
Do we allow pets?
Unfortunately we do not allow pets in our hotel rooms
How far is it to the city?
Launceston is 1.5 km away, an easy 10-minute walk through picturesque City Park. We are also walking distance to UTAS Stadium and James Boag Brewery.
Is there shopping nearby?
Yes, we are directly across the street from Launceston Plaza.
Do you have a gym?
No, however we are located 1.3km from Anytime Fitness and other gyms.